While you are ready with your best design and quality along with huge capital, if you fail to make your customer happy then the business will tumble down. One of the factors to run a long show is to make your customer satisfied. Whether it’s a prospective customer or a regular buyer from your store, the customer service at par will keep you afloat. Get more information on how to keep your customer engaged. Let’s understand the role of customer service.
- A Satisfied Customer
When a customer enters a jewelry store, he mostly remains confused about his buying decision. Whether or not he asks, he wants help from the staffs. He asks a lot of questions; like about the price, designs, length, colour, and the fitment of the jewelry on a particular occasion. Here the customer service enters when all his queries are handled patiently. This ends up a satisfied customer. A satisfied customer has the potential to bring in ten more customers and do a lot of advertisements for your business
- Upsell
When a customer is satisfied with one product he bought, you are free to take sales to the next level. If your staffs are trained to engage the customer well, there are chances that the customer ends up buying one or two more products. If a customer could shell out $200 for a necklace, then he might go for $20 -$50 earpieces or accessories at least.
- After-Sales Services
Even Jewelry business needs after-sales services. For example, polishing or threading, etc. Just ring your customer for any reason; like wishing, birthday, anniversary, or informing about the current offer you are running, etc. A customer feels important and you win the game. Next time he thinks of buying a pearl or any jewelry, he will consider you above all.
Conclusion
Not only that a regular customer service leads a business to the insight about their Strengths, Weakness, Opportunities, and competition (SWOT). You can improve Business strategy accordingly. Work on Customer service and see the result.